I wanted to recap my Endo appointment from today, but I don’t even know where to start. This was by far THE most frustrated I’ve ever been after any kind of doctor’s appointment.
My appointment was at 10:15am. I arrive at 10am and sign in. Fast forward to 11am and I’m still sitting in the waiting room, waiting to be called back. So I go up to the counter to ask how much longer (I’m using my lunch break for the appointment.) She tells me he’s running about 45 min behind, but she calls back (to where, I’m not sure) and then tells me that they’re on their way to come get me. (And if I hadn’t asked, would they have been on their way?)
About 10 minutes later, the nurse does come get me. I smile and ask if he’s running super late. She chuckles and says he usually runs about 45 min late, and sometimes it’s a 2 hour wait. (2 hours????)
So we get into the room and she saddles up to computer to ask me a laundry list of questions. How many times do you test your blood sugar a day? What was your fasting blood sugar today? Are you still on the insulin pump? Are you still on x,y,z medications?
The longer I sit there, the more brave I get, I suppose, because I chose that moment to mention that my bg’s have been running high– and that I’d called and left FOUR messages, and 1 email, with no return call/email. Asked her what should be my expectations for getting called back. She looked at the monitor and said “We only show you’ve called once.” Here we go. I assured her I’d called four times, and told her I could tell her the dates if she needed me to. She said “I don’t suppose it would matter at this point, since you’re here now.” By this point, I was wishing she’d already checked my blood pressure because I was sure it was starting to rise.
She asked me if I needed any refills on Rx’s – I told her that my insurance is no longer covering Humalog, so I would need a new Rx for Novolog (not happy about that, btw.) Nurse #2 then pokes her head in the door to tell me that they’ll do my blood work in the room after the dr is finished, to make sure I didn’t leave.
Nurse #1 leaves, and a few minutes later the dr comes. His turn to saddle up to the computer. Clicks here and there, types some things, has yet to speak to me or make eye contact. Then finally says, “Hmm. How are you feeling, Shannon?” I say “Well not great. Overall, fine, but I’m pretty frustrated about how high my blood sugars have been getting, for no apparent reason.”
He .. no lie …. tells me, “Well, I think since you’re overweight (which I am not overweight – could I stand to lose a few lbs? Yes, but I do not consider myself overweight) … I’d like to start you on a new medicine. It’s an off label Rx for Type 1s, and it’s mostly used by Type 2s, but I think it’ll help you lose weight, since you’re overweight, and I’ll have the nurse bring you some samples to start on, then she’ll get you the information to get it filled at the pharmacy.” (btw, the drug he’s wanting me to take is Farxiga – has any other T1s taken that? -just curious)
I didn’t know what to say. I’m not here to talk about my weight, jerk .. I’m here to talk about my blood sugars. And the fact nobody here returns calls apparently.
But wait, there’s more.
I bring up the unreturned calls. No response/acknowledgement. Just stares at the computer screen. I mention that in 2 of my messages I’d left, I had said I wanted to take a break from the pump for a couple of days to rule that out – but I needed his help with getting started back on shots, and I’d need an Rx for Lantus. He says “I always have my patients have Lantus on hand, in case their pumps ever malfunction.” I assured him that I have not an Rx for Lantus in over 8 years.
Then he went back to explaining the drug that he mentioned earlier, and how he thinks it’ll work well for me – you know, to lose weight, since I’m overweight.
I mention to him that I’m going to have to switch from Humalog to Novolog, and asked if there was anything I need to be concerned about – I know there is a difference in the tail. I’d had to switch once before in my 3rd trimester with the twins. He said they’re exactly the same, just a different manufacturer. *sigh*
Then he examines my feet. And in the middle of that, stands up and says he needs to ask his nurse about my Rx, and leaves the room.
And doesn’t come back!!! He goes into a patient’s room across the hall.
Wait, were we finished? I wasn’t. I had other questions for him. But never got the chance to ask.
Then nurse #2 comes in and says to grab my stuff, so we can go to the lab. Takes me into the lab, and the lab tech had NO personality. After she draws the blood, I asked her if they still email the results – told her last time they emailed it the next day (and Nurse #2 drew it herself last time, in the exam room). She said “I don’t know. I only draw the blood.”
After she draws the blood, she hands me a label and says it’s for my urine sample. I ask her where’s the bathroom, and are there cups IN the bathroom? She says “turn left, and it’s 2 doors down.” Left from this chair, or left from the main hallway? (valid question) She repeats “turn left, and it’s 2 doors down.” So I flipped an imaginary coin in my head, and went back to the main hallway and turned left. Sure enough, there it was… 2 doors down.
By the time I walked to my car, I was shaking. I didn’t know if it was because I’d gotten so frustrated, or if my bg was low. Probably both. I was 58, so I sat in my car and drank a juice box. Once I was ok again, I drove to pickup lunch then back to work.
But seriously. I am not going to PAY a doctor to make me leave feeling so incredibly dismissed and unimportant. Not to mention overweight. Let’s not forget that one.
So even though I just went through this last year, I’m back to Endo Shopping again. *sigh*